Maintenance Services
Licensed contractors • NO markup on repairs • Complete transparency
Markup on Repairs
Licensed Contractors
Photo Documented
Professional Property Maintenance Services
See how we protect and maintain your investment with our comprehensive maintenance approach
Emergency Maintenance
Quick response when you need it most
Emergency Situations Include:
- Major water leaks or flooding
- No air conditioning (Phoenix summers 100°F+)
- Electrical hazards or complete power loss
- Gas leaks or smell of gas
- Sewage backup or toilet overflow
- Broken locks or security issues
- Fire or smoke damage
Our Emergency Response:
Urgent Triage
Assess urgency and dispatch appropriate contractor
Owner Notification
Prompt alert for emergencies via email/text
Photo Documentation
Before/after photos in your owner portal
Maintenance Hotline
(480) 800-9393 • Always answered by a real person
NO Markup on Contractor Services
You pay exactly what we pay - complete transparency
Unlike many property managers, we charge ZERO markup on maintenance and repairs
You receive the contractor's actual invoice - no hidden fees, no inflated costs. Our $125/month management fee covers our coordination services. This saves owners an average of $800-1,200 annually compared to competitors who charge 10-20% markups.
❌ Typical Property Manager
HVAC Repair: $450
+ 10% Markup: $45
You Pay: $495
Plumbing Repair: $320
+ 10% Markup: $32
You Pay: $352
Water Heater: $1,200
+ 10% Markup: $120
You Pay: $1,320
Annual Markup Cost: ~$1,000+
✓ Stratton Vantage
HVAC Repair: $450
+ Markup: $0
You Pay: $450
Plumbing Repair: $320
+ Markup: $0
You Pay: $320
Water Heater: $1,200
+ Markup: $0
You Pay: $1,200
Annual Markup Cost: $0
Transparency Guarantee: You receive copies of all contractor invoices upon request. See exactly what work was done and what it cost.Transparency Guarantee: You receive copies of all contractor invoices in your owner portal. See exactly what work was done and what it cost.
Maintenance Request Process
Simple, transparent workflow from request to completion
Tenant Submits Request
Via online portal, phone, or email with description and photos
We Troubleshoot and Assess Urgency
Urgent (1-3 days), or Routine (5-7 days)
Handyman or Contractor Dispatched
If necessary handyman or contractor scheduled based on urgency and availability
Owner Approval (if needed)
For repairs over $500, you receive quote, photos, and recommendation
Work Completed
Handyman or Contractor completes repair and provides photos/documentation of cosmetic work
Documentation & Payment
Invoice and photos provided upon request
Photo Documentation
Every maintenance request, repair, and inspection is photo-documented.
Before Photos
- Document issue before repair
- Verify tenant damage vs. wear
- Support insurance claims
After Photos
- Confirm quality of work
- Document proper completion
- Build property history records
Why Professional Maintenance Matters
Protecting your investment through proactive property care
We know that a well-maintained home results in quicker rentals, less turnover, and in general, happier tenants that stay longer! We offer our residents a secure portal to troubleshoot maintenance issues first, and if necessary our tenants can submit all maintenance issues which can be easily accessed online with a simple click.
Our Vetted Contractor Network
Our Vendors are vetted, licensed, bonded, insured, reliable, perform quality work at reasonable rates and are quick to respond. We coordinate and communicate with the tenants, with you, and vendors for our maintenance scenarios. Protecting and maintaining your home and your investment is a top priority for us.
Transparent Financial Tracking
Expenses are communicated with you and will also reflect on your monthly Owner Statements which will be emailed to you every month. Statements are also available through our online Owner Portal.
How This Benefits You
Peace of Mind
Knowing that repairs are completed swiftly, professionally, and at competitive rates
Accurate Billing
So you can keep track of your investment with detailed monthly statements
Prompt Response
To protect your property and keep your tenants happy
Higher Tenant Retention
Well-maintained properties result in happier tenants who stay longer
Quicker Rentals
Properties in excellent condition rent faster and at higher rates
Preventative Maintenance Programs
Optional Proactive maintenance prevents costly repairs and extends the life of property systems and appliances.
Semi-Annual HVAC Service
Spring and fall tune-ups to maximize efficiency and prevent breakdowns during extreme Phoenix temperatures (owner expense)
Bi-Monthly HVAC Filters
Included with Resident Benefits Package - delivered to tenant every 60 days
Pool Service Coordination
Weekly/bi-weekly pool cleaning and chemical balance (owner expense)
Landscape Maintenance
Seasonal adjustments, irrigation inspection, HOA compliance. (owner expense)